Guest Experiences and Events

We work from the guest experience back and re-imagine existing and new businesses initiatives centered squarely on “wowing” the human experience in a manner that helps you achieve your business objectives.

It is not our first rodeo; we get experience design and delivery.  Knowing the tactical is table stakes and should be a given with whomever you work with…our difference is we know how to create engagement nirvana.

Informed by Human Experience Design

HX Design Studio

At heart, we are Consumerists with experience design principles centered around delighting the guest, regardless of the industry. 

 

Our collective backgrounds in Retail, Banking, Healthcare, and Entertainment positions us to design strategies and solutions for maximizing the Human Experience (HX), grounding us to take a guest first mindset and approach. 

We first interrogate how to maximize the guest experience, then design solutions using our 5 Senses framework - it fits any meeting modality, so we aggressively explore opportunities to do just that. 

Multi-Modal & Multi-Region

We help clients to rethink the idea of events altogether. 

 

Imagine multi-channel events being held simultaneously and seamlessly, blending online and off-line events together.

 

Events that allow individuals to participate in the channel of their choice, nearby in-person or virtual, offering a mixed modality engendering the benefits of live interaction for those who want in-person engagement or virtually for those who prefer to be digitally interactive.

We adapt to the business environment and the business need and are well versed with all modalities, media, and distribution channels.

 

We help to figure out the best event modality with framing out the guest experience first and then working back them there.

 

Leaving room for creative inspiration and memorable guest experiences.

Multi-sensory model 

We also understand spatial design.  So, developing a site plan that addressing the space and safety considerations currently required, fits intuitively with any environmental design approach we would take.  So, what your guest feel, see, smell, hear, and taste…whether in the room or via digital channel(s), will be integrated and optimized to wow them.

We account for the environment, spacial nuances and develop processes, push technology boundaries, and create compelling content. 

We have been in your shoes and understand the challenges you are faced with and the demands placed upon you.

Whether wingtips or casual, we can lace them up and have a successful experiences run with you.

Type of Events

Instead of having thousands of individual appear in one city at one large location, consider having a mixed format where individuals can choose virtually or choose to join via regional hubs.

VIRTUAL

Live broadcast or on-demand

  • EVALUATE PLATFORMS

  • CONTENT  MGT

  • RUN OF SHOW

  • POST PRODUCTION

  • GUEST ENGAGEMENT

  • RUN OF SHOW

  • REHEARSALS

IN-PERSON

From registration to clean up- we got it.

  • VENUE SELECTION

  • RESOURCE MGMT & STAFFING

  • GUEST EXPERIENCE

  • SPATIAL / ENVIRONMENTAL

  • MULTI- GEO SITE MGMT

  • REHEARSAL & TESTING

BOUTIQUE HYBRID

BEST OF BOTH WORDLS

BLENDED VIRTUAL & IN-PERSON

HIGHLY HUMANIZED

We manage the stress

Whether small or large, there are several components to executing a meeting, so it’s best to start as early as possible. Ideally once the business need has been identified, we line up our partnership at the early stages of your planning, beginning with the Discovery phase. 

 

While we can help at any stage of your need, being involved “upfront” gives us the ability to fully exploit every possible solution available to provide a variety of options to you that delights your guest and  fulfills your business objectives.

 

We have been in your shoes and understand the challenges you are faced with and the demands placed upon you.

and are fully versed in all the skills you would expect us to have in executing these types of traditional meetings and
 

  • event planning,

  • project management

  • RFP and partner management

  • financial management

  • site management

  • marketing and communications

  • rehearsal and testing

  • video production

  • content management

  • creative design 

these are all table stakes.

 

 

 

Engagement nirvana

We have deep domestic and global experience/expertise in the following meeting and events areas:

  • Business Planning Rollouts

  • Partner Meetings

  • Roadshows

  • Tradeshows

  • Sales Training

  • Sales Incentive

  • Investor Meetings

  • CEO Forums

  • Quarterly Business Reviews

  • Product Launches

  • Experiential Events

  • Industry Events

  • Community & Regulatory Meetings

What differentiates us is our ability work with you, uncovering the unique way to engage your guests, impact them in a way that creates an affinity to your brand while advancing your business objectives and delivering high impact ROI.

Collaborating effectively together

End-to-end Management

Uniquely yours

.

The question, do you need a “Zoom” style meeting (we can help there) or total immersive experience (we can really help there).  Based on your business objectives, desired guest outcomes, and budgetary realities, we can help build the right solution.

Knowing you, your needs, and your objectives, will help us know what is best to propose to you. 

While we do know stuff, we start with the stuff we don’t know. 

During our “Discovery” phase, our approach is to start with “Why”. 

 

We then begin to delve into things like…

  • Brand and cultural nuances

  • Cross functional dependencies

  • Performance analysis

  • Existing relationships

  • Jobs-to-be-done

  • Decisions drivers

It is the results of the initial interrogation that enables us to build a solid and informed foundation in creating a fantastic guest experience that drives to your business objectives, steeped in robust measures, and delivered with sound operational execution.

 

Immersive.

#Memorable.     

Strategy.     

Oversight.

Digital.

Creative.

Experience that counts

Work with Consumer Society

With a strong understanding and culture of experimenting with emerging technologies, operational execution and experience design, we help clients rigorously evaluate and understand the art of the possible, resulting in differentiated experiences.

Media Enquiries

We actively engage in dialogue at the intersection of design, healthcare, technology, entrepreneurism and business. Contact us with interview, articles and speaking requests.

Use your hustle muscle

Create STRONG experiences TOGETHER

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